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Practice Policies

Freedom Of Information – Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available. This scheme is available from reception.

Zero Tolerance

We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.

Chaperone policy

Our organisation is committed to providing a comfortable, safe environment, where patients and staff can be confident best practice is being followed at all time, and the safety of all parties is of paramount importance.

All patients are entitled to have a chaperone present for any consultation, examination or procedure, where they feel one is required.  This chaperone may be a family member or friend.  On occasions you may prefer a formal chaperone to be present, such as a member of staff.

Wherever possible, we would ask if you can make this request at the time of booking if you feel a formal chaperone is required, so the appropriate arrangements can be made and your appointment is not delayed; but of course we will endeavor to provide a formal chaperone at the time of request; however if one is not available it may be necessary to reschedule your appointment if one is not available at that time, although we would expect this to be a rare occurence.

Your healthcare professional may also require a chaperone to be present for certain consultations, in accordance with our chaperone policy.  We have both male and female doctors available for you to consult, if you have a preference in this regard.

If you would like to see a copy of our Chaperone Policy, or have any questions or comments, please speak to the practice manager.


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