If you are phoning for the result of a test, we would like you to do this after 11:00am. This is because our phone lines are very busy early in the day, dealing with urgent queries. This also allows time for the incoming blood results and letters for that day to scanned into your records and then reviewed by your doctor. The reception staff should also have more time to deal with your request at these relatively quieter times.
Most blood, urine and swab results are back at the surgery within 2-3 days although more specialised tests can take longer. The results of most other GP requested tests e.g. X-rays/scans can take an average of 10 days to arrive back at the surgery.
The practice would like to remind our patients that it is your responsibility to phone in for these results, and if next steps are required (such as adjusting your treatment, repeating tests, coming in to discuss with the GP, or some other action), our reception team will be able to let you know. Whilst there are arrangements for promptly communicating the most urgent results, and also for "mopping up" those who do not contact us for their results (this could be a text reminder, phonecall or letter); in the main, you should contact us in the first instance, and this is your responsibility; you should not assume your results are normal because we have not contacted you. Not contacting us promptly may delay your appropriate next steps being taken.
If the test was requested by a consultant in hospital it will probably take 3-4 weeks before your GP is notified. We experience similar lengthy delays for clinic and hospital discharge letters. We appreciate this can be frustrating and is far from ideal but unfortunately, we do not have any control over this.
Whilst we endeavour to notify patients of abnormal results, we would ask you to assume some active responsibility in finding out the results of your tests.
TO ENSURE YOUR SAFETY PLEASE ASK US FOR YOUR RESULTS. DO NOT ASSUME THEY ARE NORMAL JUST BECAUSE WE HAVE NOT CONTACTED YOU.
Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.