Welcome to Kensington Group Practice GP Website
You spoke; we listened.
Thank you all for your feedback in our recent Patient Survey. Having examined the responses, the practice will be making a small number of adjustments to existing policies, and a re-clarification of others; please be assured this is in the interests of improving and maximising patient access to services. Fuller details are in our most recent practice newsletter, but in summary, are as follows:
We will only give out blood test results, or take prescription requests by telephone after 11am.
Why is this? The early hours of the day are the busiest part of the day. It is also the time when we would receive some very important phonecalls; for example, we may need to organise a house call; someone may be very unwell; this is why we must shift the less urgent phonecalls to later in the day.
Please do not phone us to check if your routine prescription is ready. Receptionists will no longer be able to check if the prescription is ready for you in non-urgent instances.
Why is this? We would receive a very significant number of these requests every day; this ties up our telephone lines and then others cannot get through. Also, the time spent searching for the prescription prevents our receptionists from undertaking other more urgent tasks.
At our Finaghy Treatment Room, routine wound dressings will now only be carried out in the afternoons.
Why is this? By doing so, this increases the amount of shorter appointments available in the mornings, for example, for taking blood samples; a vital area of our work.
If you need to cancel your appointment, please do so as far in advance as is practicable.
Why is this? This gives more opportunity for others to benefit from the free appointment. If it is for a regular review (such as asthma, diabetes etc), please be sure to reschedule at a later date, as these appointments are very important in protecting your ongoing health.
The practice would prefer prescriptions to be ordered online, or in written form (eg. using the right hand side tear off of the prescription, or by a clear legible note, clearly stating your name, date of birth and address, and the medication you require), rather than by telephone.
Why is this? This is a safer way to manage your prescriptions; the online ordering system extracts the repeat prescriptions available from your clinical record, so there is less risk of error or misunderstanding. Your pharmacy may be also able to help facilitate you in managing your prescription, we have close links with many of our local pharmacists. Please do not order medication you do not need. When medication is ordered by telephone, there is a risk of misunderstanding.
We do of course understand some would prefer to order their prescription by phone for a number of reasons; please help us maintain access to services by only phoning after 11am for these. In any case, the Doctors do not consider prescription requests until after their morning surgery has finished.
We would like to remind our patients that the open surgery appointments are for when there is a more urgent or acute need to see a Doctor. Routine matters should be dealt with in the regular bookable appointments. By doing so, this helps maintain access for those who need it most, when they need it most, and the Doctor may be able to spend more time with you in the bookable appointments.
Thank you in advance for your cooperation and understanding with the above.
Kensington Group Practice aims to provide the highest standard of patient-centred healthcare in Belfast. This NHS General Practice Doctor service covers Belfast City Centre, South Belfast and Finaghy Suburb. We warmly welcome you to our surgery.
The five doctor practice runs many clinics for the management of chronic diseases such as asthma, COPD and diabetes, and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations, Cognitive Behaviour Therapy Counselling and Smoking Cessation Clinics.
Our main GP Surgery is Kensington Medical Centre. 15a Donegall Road, Belfast, Northern Ireland. BT12 5JJ
Located at the heart of Belfast, just off Great Victoria Street, and enjoying close proximity to Belfast City Centre, parking is available on site, and is well connected to public transport networks.
Our branch GP Surgery is Finaghy Health Centre. 13-25 Finaghy Road South, Belfast, Northern Ireland. BT10 0BX
Just off Finaghy crossroads, this site also offers some parking on site, and is close to Translink Metro and Ulsterbus routes, which stop at Finaghy Crossroads; Finaghy Train station may be within walking distance.
In addition to everything you need to know about the practice you will also find a wealth of health-related information through the various menus. Please have a look around and do send us some feedback; we are keen to hear what you might find useful to see on our Website.
Below is a link to the Royal College of General Practitioners Patients Guide to GP Services. This provides you with information on the provision and standard of services you can expect from the Surgery.
Below is a link to help you find your nearest healthcare providers.
Drs Killiner, Canning, Gunning, Frew, and Conway.
Our new improved website for ordering prescriptions and booking appointments, is ready!
The existing Vision Online Services website www.myvisiononline.co.uk is being replaced with a new website called Patient Services www.patient-services.co.uk.
If you have previously used these services, log into the older website, MyVisionOnline, with your old details; you'll only need a new password to migrate across.
If you haven't tried these services before, please contact Reception to register. We hope you will find these new services much easier to use than before.
* It’s simple - the newly designed website is faster, easier to use and works beautifully on Smartphones and tablets as well as computers.
What’s staying the same?
You can continue to:
* Book and cancel appointments
* Order your repeat prescriptions
* Access your surgery online at any time, wherever you are.
To order your Repeat Prescription please CLICK HERE
(Site updated 18/07/2017)