Important Update: We’re Changing Our Clinical System

We’d like to let our patients know that we’ll soon be switching from our current clinical system, Vision, to a new one called EMIS. This change is part of a wider rollout happening across Northern Ireland – around two-thirds of GP practices are already using EMIS, and the rest, like us, are now in the process of switching over.

What This Means for You

As we make this change, there will be some temporary and unavoidable disruption to our services.  This is what to expect.

• There will be a few days when we have limited or no access to our computer systems -  Thursday 25th September to Tuesday 30th September 2025.
• During this short time, we won’t be offering routine appointments or care, but we will still have some limited availablity for urgent medical issues.
• Routine prescriptions won’t be processed during this period.

What about appointments after the 30th September?

• In the period following our go-live date, staff will be undergoing further training and familiarisation, but appointments will be available. Initially these will be primarily “on-the-day-urgent” appointments, but will be phasing in more “routine appointments” over the next week or two, as we get up to speed with our new system.

With regards to your prescriptions, to help avoid delay and difficulty, we are encouraging patients to:

• Please order your prescriptions earlier than you normally would, so you don’t have to seek a prescription during the above dates.
• Community Pharmacy Emergency Supply service remains an option in emergency situations where you may be out of medication. Please be advised there is certain criteria that must be met to be eligible to use this service.
• Requests for regular medication may be referred to your pharmacy to avail of the pharmacy emergency supply scheme.

Online Services

Many of you currently use Patient Services for booking appointments and ordering prescriptions online. After the switch, you’ll need to re-register with a new service called Patient Access (the EMIS version of Patient Services).

A high level of adoption of Online Services offers many advantages to both you, as a patient, and to the practice, as it takes pressure off our telephone lines and helps us work more efficiently.

• You won’t be able to re-register until after the migration.
• Whilst we’d encourage you to re-register as promptly as is practicable, we will begin sending emails with the registration details in the days after this migration date, so you don’t need to contact the practice in the first instance. Please keep an eye on your spam/junk folders.
• Prior to fully re-registering with the EMIS online portal, you can also order your prescriptions here: https://www.kensingtonmedicalcentre.co.uk/request-repeat-prescription-form

Stay Informed

We’ll share more details through our newsletters, website, Instagram, and other channels as the change approaches. Please keep an eye out for these!

We thank you in advance for your patience and understanding.